Get in Touch

After placing your order, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and visiting the "Order History" section. Our delivery partners provide real-time updates, so you'll always know when your gaming adventure will arrive.

We offer a 30-day satisfaction guarantee on all physical games. If you're not completely satisfied, you can return unopened items for a full refund, or opened items for store credit. Digital purchases follow the platform's refund policy. Please note that special edition or collector's items may have different return conditions detailed on their product pages.

Yes! We ship to over 90 countries worldwide. International shipping rates are calculated at checkout based on your location and the weight of your order. Please note that import duties and taxes may apply depending on your country's regulations and are the responsibility of the customer. Delivery times for international orders typically range from 7-21 business days.

To redeem a game code or gift card, log into your gaming platform (PlayStation Network, Xbox Live, Steam, etc.) and navigate to the "Redeem Code" section. Enter your code exactly as it appears, including any hyphens. For Checkpoint Store gift cards, you can apply the code during checkout on our website. If you encounter any issues, our support team is available to help you through the redemption process.

Absolutely! We offer pre-orders for most upcoming major releases. Pre-ordering secures your copy and often comes with exclusive bonuses like early access, special in-game items, or limited edition collectibles. We follow a "no-charge until shipping" policy for physical pre-orders, and you'll be among the first to receive the game on its release date. Check our "Coming Soon" section for the latest pre-order opportunities.